Effective Date: 24 September 2023
Last Updated: 06 January 2025
Welcome to RetailQ.in, operated by RTLQ Tech Private Limited (“Company,” “we,” “us,” or “our”). Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services, including our SaaS solutions, WhatsApp API integrations, and other digital services.
By using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
We collect the following types of information when you interact with our services:
1.1 Personal Information
• Name, email address, phone number, and business details when you sign up or contact us.
• Payment information when subscribing to our SaaS platform.
• WhatsApp account details when integrating with our API.
1.2 Automated Information
• Device information, IP addresses, and browser details.
• Logs of API usage, customer interactions, and system analytics.
• Cookies and tracking technologies for improving user experience.
1.3 Third-Party Data
• Data received from Facebook, WhatsApp, Waze, and other platforms when you link our services to your account.
• Customer interaction logs when you use WhatsApp Business API.
2. How We Use Your Information
We use the information collected for the following purposes:
• To provide and improve our SaaS services, including WhatsApp API, analytics, and automation.
• To authenticate users and prevent unauthorized access.
• To comply with WhatsApp Business and Facebook API policies and ensure platform security.
• To communicate with you about updates, support, and service notifications.
• To comply with legal and regulatory requirements.
3. Data Sharing and Disclosure
We do not sell your personal data. However, we may share it in the following cases:
• With authorized third-party providers (such as payment processors, cloud storage, and analytics tools).
• With WhatsApp, Facebook, and Waze to comply with their API and policy requirements.
• To comply with legal obligations if required by law, court order, or government request.
4. WhatsApp API and Facebook Compliance
As we integrate with WhatsApp Business API and Facebook services, we comply with:
• WhatsApp Business Solution Terms
• Facebook Developer Policies
• GDPR and local data protection laws
We never store or misuse WhatsApp message content beyond the intended business purpose.
5. Data Retention & Security
• We retain user data only as long as necessary for providing services.
• We implement strong encryption and security protocols to protect data.
• Users can request data deletion by contacting us.
6. Your Rights & Choices
• You can opt-out of marketing communications.
• You can request access, correction, or deletion of your data.
• You can manage your privacy settings within our platform.
To exercise your rights, contact us at [Insert Contact Email].
7. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify users of major changes.
8. Contact Us
If you have any questions, please contact us at:
📍 Company Name: R TLQ Tech Private Limited
🌐 Website: RetailQ.in
📧 Email: info@retailq.in
📍 Address: P No E 328, Phase 8A, Industrial Area, Mohali, SAS Nagar, Punjab 160071